Frequently Asked Questions

Our team has compiled a list of the most frequently asked questions about La Tourelle. Please call our front desk at 607-273-2734 for more information!

 

Hours of Operation

When is check in time?  3:00pm

What time is check out? 11:00am

Do you have a restaurant? Yes, The Bistro is currently open for breakfast / brunch, 7 days a week.

What are the Bistro hours? The bistro is open 8am to 12pm, Weekdays and 8am to 2pm on weekends.

When is the spa open? Please visit augustmoonspa.com for the most up to date spa hours.

 

Contact

What is the phone number to La Tourelle? 607-273-2734

What is the fax number to La Tourelle? 607-273-4821

What is the phone number to August Moon Spa? 607-256-2772

What is the hotel email address? info@latourelle.com

What is the spa email address info@augustmoonspa.com

Who do I contact about reserving a block of rooms? Please send information to our front Desk Supervisor, Kimberly Muse at kim@latourelle.com

Who do I contact about hosting an event? Please send information to our Catering and Events Manager, Christina Joyce at christina@latourelle.com

 

Amenities

Do you allow pets? Yes, we have designated rooms that are pet friendly and some rooms that allow pets for an additional fee. Pets are not permitted in our fireplace rooms or suites.

Do you have rooms with Jacuzzi’s? The Deluxe Fireplace rooms and Executive Suites have single-person jetted tubs in them.

What type of pillows are in the rooms? Beyond Nature Pillows by Carpenter

Do you have a pool? No, we do not have a pool.

Do you have a spa? Yes, August Moon Spa is located within the main building at La Tourelle

Do you have a restaurant? Yes, The Bistro is currently open for breakfast / brunch, 7 days a week.

What is the fee to rent the firepit? $50.00 for groups of 10 or less and $100.00 for groups of over 10. Pricing includes firewood, chocolate, marshmallows, graham crackers and chairs.

 

Our Property

Is there access to hiking trails? Yes, we have our own trail that connects us to the Finger Lakes Trail system and Buttermilk State Park.

What is the minimum age limit to reserve a room? 18 years old

Do you have a spa? Yes, August Moon Spa is located within the main building at La Tourelle

Do you have a restaurant? Yes, The Bistro is currently open for breakfast / brunch, 7 days a week.

What are the Bistro hours? The bistro is open 8am to 12pm, Weekdays and 8am to 2pm on weekends.

What does La Tourelle mean? La Tourelle stands for “the little turret” in reference to our tower rooms that are located on the front of the hotel. 

 

Parking and Shuttles

Do you have a shuttle service to the airport? Yes, we do provide shuttle service to and from the airport daily from 8am to 5pm with 24 hours advance notice.

Is there free parking at the hotel? Yes, there is free parking available on site.

Do you have vehicle charging stations? Yes, we have one Tesla charging station and one Universal station. There is no fee to use them but we do ask that you let us know if you’ll be charging up during your stay.